Powered Up Inc. (“Powered Up,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request a consultation, or use our electrical services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address or project location
- Details about your electrical project or service request
- Any other information you submit through a contact form, phone call, email, text message, or online booking request
We may also collect basic technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Date and time of visit
- General website usage data
This information helps us understand how visitors use our website and improve the experience.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your questions or service requests
- Schedule consultations, estimates, or electrical services
- Communicate with you about your project
- Provide residential, remodel, repair, installation, troubleshooting, or other electrical services
- Send appointment reminders or follow-up messages
- Improve our website, services, and customer experience
- Track website performance and marketing effectiveness
- Maintain business records
- Comply with legal, regulatory, or safety obligations
3. Calls, Texts, and Email Communications
When you provide your phone number or email address, you authorize Powered Up Inc. to contact you about your inquiry, appointment, estimate, or service request.
This may include phone calls, emails, or text messages. Message and data rates may apply for text messages.
You may opt out of marketing communications at any time by following the unsubscribe instructions in an email, replying “STOP” to a text message, or contacting us directly.
4. Website Analytics and Tracking
Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors interact with our website and to improve our marketing.
These tools may collect information such as pages visited, time spent on the site, device type, browser type, and general location information based on your IP address.
We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar platforms. These third-party platforms may collect information according to their own privacy policies.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties when necessary to operate our business, provide services, or improve our website. This may include:
- Website hosting providers
- Scheduling or customer management platforms
- Email, phone, or text communication providers
- Marketing and advertising platforms
- Analytics providers
- Payment processors, if applicable
- Contractors, technicians, or service partners involved in fulfilling your request
- Legal, regulatory, or safety authorities when required by law
These parties are only provided information as needed to perform their services or comply with legal requirements.
6. Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.
However, no website, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and improve our business operations.
8. Third-Party Links
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain data.
To make a privacy-related request, please contact us using the information below.
10. Children’s Privacy
Our website and services are intended for adults and property owners, business owners, contractors, or individuals seeking electrical services. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.